What are the responsibilities and job description for the PT Bellperson position at Hilton?
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Part-Time Bellperson to join the team!
What will I be doing?
As a Bellperson, you will play a key role in delivering exceptional guest service by assisting with luggage, guiding guests, and responding to their needs promptly and courteously. Your responsibilities include:
Key Responsibilities:
· Greet and escort arriving and departing guests to and from their accommodations.
· Retrieve, transport, and properly store guest luggage according to hotel guidelines.
· Inspect guest rooms and familiarize guests with room features and amenities.
· Respond to guest inquiries and requests promptly, professionally, and courteously.
· Keep management and leadership informed of any relevant guest feedback or operational issues.
· Ensure timely delivery of messages, faxes, and other communications throughout the day.
· Assist with room moves, special luggage deliveries, and main lobby/front door coverage as needed.
· Safely operate property-designated vehicles for guest transport, including to local airports when required.
· Maintain the appearance, functionality, and upkeep of bell equipment and storage areas.
Team Member Benefits
When you join our team, you’ll enjoy a comprehensive benefits package, including:
- Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
- Dental & Voluntary Insurance – SunLife*
- Flexible Spending Account (FSA) – Through WEX
- 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
- Employee Assistance Program (EAP) – ComPsych
- Free Team Member Meals
- Discounted Parking
- Property Discounts – Restaurants, Gift Shop, and Spa
- Paid Time Off (PTO) Program
- Go Hilton Travel Discounts
- Tuition Reimbursement
- Guild Education Program
* Medical/Dental coverage begins on the first of the month following 60 days of employment
** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
