Project Manager - Salesforce

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

***US based remote role with a start time by 9am ET for daily meeting***

Job Summary:
We are seeking a skilled and experienced professional to lead Salesforce implementation projects at the Enterprise level. The ideal candidate will bring a strong background in project management within the Salesforce ecosystem, with the ability to oversee the full project lifecycle from initiation through closure. In this remote role, the successful candidate will be expected to begin their workday at 9 AM ET, participating in daily stand-up calls to deliver timely project updates to the full Product Owner Group. This individual will play a critical role in aligning project outcomes with organizational goals while fostering collaboration across cross-functional teams and key stakeholders.

Responsibilities:
- Lead and manage Salesforce implementation projects from initiation to closure
- Collaborate with stakeholders to define project scope, goals, and deliverables
- Develop project plans and timelines, ensuring all project milestones are met
- Establish and maintain strong relationships with key stakeholders and business partners
- Coordinate with cross-functional teams, including product owners, developers, and business stakeholders to ensure project success
- Create and groom user stories to support development efforts
- Conduct regular project status meetings and communicate project updates to stakeholders
- Perform Sprint product demos to showcase progress and gather feedback
- Build testing scripts for internal users and business stakeholders
- Identify and mitigate project risks and issues in a timely manner
- Ensure project deliverables meet quality standards and are completed within scope and budget
- Manage and track project resources, including timelines and product teams
- Maintain master technical documentation and create new documentation as needed
- Perform triage on new demand and user support cases as they enter the support queue and assign them to the appropriate technical team members

Skills:
- Strong understanding of Salesforce platform capabilities and best practices, with knowledge of Salesforce Lightning and Service Cloud preferred
- Proven ability to manage Salesforce implementation projects from start to finish
- Proficiency with project management methodologies, with Agile methodology preferred
- Familiarity with project management and collaboration tools such as Jira, Monday.com, SmartSheet, and HubSpot

- Salesforce Lightning and Service Cloud knowledge is preferred
- Experience using Microsoft Teams, SharePoint, or similar collaboration platforms
- Excellent communication skills, both written and verbal
- Strong organizational and documentation abilities
- Effective problem-solving and decision-making skills
- Ability to work efficiently in a fast-paced and dynamic environment

Qualifications:
- 3 years experience as a Salesforce Administrator with strong understanding of Salesforce platform capabilities and best practices

- Salesforce Administrator Certification

- Project Management Professional (PMP) certification is a plus

This is a remarkable opportunity to take on a high-impact role within a globally recognized organization, where your expertise in Salesforce project management will directly influence enterprise-level outcomes. You will have the chance to work alongside talented cross-functional teams, drive meaningful digital transformation initiatives, and contribute to a culture of innovation and excellence. If you are a motivated and results-driven professional looking to make a lasting impact, this role offers the challenge and visibility to help you grow and thrive in your career.