What are the responsibilities and job description for the PM Supervisor - Housekeeping Hilton Houston Post Oak position at Hilton?
Located just half a mile from The Galleria—America’s fourth-largest shopping mall—and minutes from Memorial Park and the Houston Arboretum & Nature Center, Hilton Houston Post Oak by the Galleria offers an upscale retreat in the heart of Houston’s vibrant Uptown district. Downtown Houston is only six miles away, making our hotel the perfect destination for both business and leisure travelers.
Property Highlights:
- Accommodations: Stylish guest rooms and suites designed for comfort and convenience.
- Amenities:
- A second-floor outdoor pool with ample seating for relaxation.
- A 24-hour fitness center for your wellness needs.
- Two on-site restaurants and a bar, offering diverse dining options.
- A second-floor outdoor pool with ample seating for relaxation.
- Location: Steps from world-class shopping, dining, and entertainment at The Galleria.
At Hilton Post Oak, we pride ourselves on delivering exceptional service and creating unforgettable experiences. From the moment guests arrive, our team ensures a seamless, welcoming stay that reflects Hilton’s commitment to hospitality excellence.
What will I be doing?
As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Assess inventory of, assign for cleaning and inspect rooms
- Verify and report status and/or discrepancies of rooms
- Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and/or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!