What are the responsibilities and job description for the Identity & Access Management Analyst (contract) position at Hilton?
Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
Job Summary
Opportunity to join a team responsible for operating, optimizing, and supporting identity and access services for corporate and hotel users across a global hospitality organization. Critical role in investigating access issues, identifying and executing remediations, and integrating IAM services with application teams. You will work with stakeholders across the organization to ensure seamless authentication services and maintain the integrity of identity data systems. This role offers the chance to contribute to the technology infrastructure that supports continued global growth while staying at the forefront of hospitality technology innovation.
Responsibilities
Job Summary
Opportunity to join a team responsible for operating, optimizing, and supporting identity and access services for corporate and hotel users across a global hospitality organization. Critical role in investigating access issues, identifying and executing remediations, and integrating IAM services with application teams. You will work with stakeholders across the organization to ensure seamless authentication services and maintain the integrity of identity data systems. This role offers the chance to contribute to the technology infrastructure that supports continued global growth while staying at the forefront of hospitality technology innovation.
Responsibilities
- Develop a comprehensive understanding of authentication services, identity data systems, and broader identity and access services that control user access
- Ensure compliance with relevant controls and operating procedures
- Triage and troubleshoot access requests and incident tickets according to standard procedures
- Interface with business and technical teams to diagnose issues and execute resolutions
- Work collaboratively with the team to maintain service availability and performance
- Generate user access reports and run on-demand queries
- Research and respond to internal and external audit inquiries
- Document and update directory services platform operating documents
- Represent the IAM function to business teams in various projects
- Compile metrics
- Propose process improvements that align with delivery strategy and key performance indicators
- Time management abilities with exceptional attention to detail
- Creative problem-solving skills with flexibility in finding solutions to complex challenges
- Ability to handle and prioritize multiple complex requests simultaneously in a rapidly changing environment
- Self-motivated with initiative in implementing goals and utilizing analytical skills
- Adaptability to change with evolving business needs
- Basic understanding of technology infrastructure and linux/unix operating systems
- Foundational knowledge of identity and access management concepts
- Excellent communication skills for interfacing with both functional and technical decision-makers
- Ability to document business processes within enterprise-level organizations
- 1 year of Information Technology related experience
- 1 year of experience working with both functional and technical decision-makers
- Experience documenting business processes within enterprise-level companies
- Experience in the Identity and Access Management field is preferred
- Linux Platform support experience is preferred
- Experience with LDAP and Federation solutions, specifically Ping Directory and Ping Federate products, is preferred
- Bachelor's Degree (BA/BS)
- Willingness to travel up to 10% of the time