Houseperson-Banquet

Job Description

A Banquet Set-Up Attendant is responsible for preparing, maintaining, and resetting banquet and event spaces to ensure seamless execution and an exceptional guest experience. This role involves setting up rooms according to Banquet Event Orders (BEOs), including arranging tables, chairs, staging, linens, décor, and other equipment, as well as efficiently breaking down and resetting spaces between events. The attendant maintains cleanliness and organization throughout all banquet areas before, during, and after events, supports the banquet team by assisting with guest requests and replenishing supplies, and ensures all equipment and furniture are handled, stored, and maintained properly. Additionally, the position requires monitoring inventory, reporting maintenance or safety concerns, and working collaboratively with team members and other departments to meet event timelines while upholding the hotel’s service standards and professional expectations.

Responsibilities

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set up banquet rooms and event spaces according to Banquet Event Orders (BEOs), including but not limited to chairs, staging, dance floors, linens and décor
• Breakdown and reset rooms efficiently after events.
• Maintain cleanliness of all banquet areas before, during and after events, including but not limited to vacuuming, trash removal, dusting and polishing)
• Ensure back of house storage areas, banquet closets and hallways are organized and safe.
• Report and/or resolve maintenance issues promptly.
• Assist banquet servers, captains and catering staff during events as needed that includes but is not limited to refreshing water, replenishing supplies and moving furniture as required.
• Respond quickly to guest or client requests during set up or events.
• Uphold hotel service standards and maintain a professional appearance.
• Properly handle, store and maintain banquet furniture, linens and equipment.
• Monitor inventory levels and report shortages of supplies and/or damaged equipment.
• Follow hotel procedures for lifting, moving and storing heavy items safely.
• Work closely with Banquet team, catering staff and other hotel departments to ensure smooth event execution.
• Communicate effectively with supervisors about event progress, issues or changes.
• Follow schedules and task assignments both supervised and unsupervised to meet event timelines.
  
  

Qualifications

What are we looking for?

Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.