Housekeeping Clerk PM - Hilton Americas Houston

The Hilton Americas-Houston is seeking to hire a PM Housekeeping Clerk to join their Team!

Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets. 

The ideal candidate is responsible for providing dispatching services and office support to the housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

or more information on this property, please visit:

• https://www3.hilton.com/en/hotels/texas/hilton-americas-houston-HOUCVHH/index.html

• https://www.instagram.com/hiltonamericashouston/

Shift: must be able to work primarily PM shift, along with Holidays and weekends.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?
As a Housekeeping Clerk, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• Respond to emergency calls and monitor the alarm system
• Coordinate office traffic
• Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and

What will I be doing?

As a Housekeeping Coordinator, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• Respond to emergency calls and monitor the alarm system
• Coordinate office traffic
• Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!