What are the responsibilities and job description for the Hotel Performance Analytics Manager - Hilton Chicago & Palmer House position at Hilton?
The Hilton Chicago & Palmer House Hilton are searching for a Hotel Performance Analytics Manager to join their team!
This position will be reporting to the Director of Finance at both locations. We are searching for a candidate who is driven, with strong analytical and customer service skills, to successfully work closely with each department to improve overall hotel performance. A background in labor/payroll management or a highly analytical position is strongly preferred.
What will I be doing?
As a Manager of Hotel Performance Analytics, you'll take a consultative lead, working on property and reporting directly to the Director of Finance to optimize resources and elevate performance. As our labor expert, you'll drive efficiency, boost team engagement, and ensure guest satisfaction while taking on unique responsibilities tailored to the hotel's business needs.
• Collaborate with hotel leadership to unlock financial potential and enhance guest and team member experiences.
• Champion strategies for streamlined labor management, financial management, and offering essential system support and training.
• Lead the charge on forecasting, budgeting, and driving departmental labor objectives.
• Take ownership of specialized areas like LMS Quality Control and Vendor Management.
• Forge strategic partnerships to align auditing targets and provide insightful performance updates.
• Implement cutting-edge Labor Management procedures and conduct impactful metric analysis.
• Shape policies that enhance operational effectiveness while maintaining budget-aligned standards.
• Analyze and fine-tune labor programs against benchmarks and industry standards for continuous improvement.
Pay Rate
The annual salary range is $90,000 to $104,000 and is based on applicable and specialized experience and location
Benefits & Perks
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Complimentary Meals in the Team Member Restaurant
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
#LI-JL1
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
• Minimum Overall Years of Professional Experience: Three (3) or more years
• Minimum Years of Experience: Two (2) or more years of experience in hospitality operations, finance, or related work that supports time and labor management
• Minimum Years of Experience: Two (2) or more years of specialized experience creating complex financial and analytical data
• Expert in Microsoft Office
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Salary : $90,000 - $104,000