What are the responsibilities and job description for the Hotel General Manager position at Hilton?
Company Description
National Hospitality Management (NHM) is a hospitality management company dedicated to delivering exceptional guest experiences, operational excellence, and long-term success across our portfolio of hotels. We take pride in fostering a culture built on teamwork, integrity, accountability, and a genuine passion for hospitality.
At NHM, we believe our greatest asset is our people. We are committed to developing strong leaders, recognizing outstanding performance, and creating opportunities for professional growth and advancement. Our hands-on leadership approach and supportive team environment empower our General Managers to take ownership of their properties, inspire their teams, and achieve success.
We are looking for passionate, motivated hospitality professionals who share our commitment to excellence and are excited to be part of a company where their leadership, dedication, and contributions truly make a difference.
Role Description
The Hotel General Manager is a full-time, on-site leadership role based in Las Vegas, NV, responsible for the overall performance, operations, and guest experience of our Home2 Suites Las Vegas Strip South property. This role oversees day-to-day hotel activities including front office, housekeeping, engineering, food and beverage, and other guest services to ensure smooth, efficient operations and high service standards. The Hotel General Manager manages budgets, forecasts, and financial performance, monitors revenue and cost controls, and partners with corporate teams to drive profitability and brand compliance. Daily responsibilities include leading and coaching department leaders, maintaining a culture of hospitality and safety, resolving escalated guest concerns, and ensuring adherence to company policies and local regulations. The role also involves developing local partnerships, supporting sales and marketing initiatives, and representing Hilton's brand values in the Las Vegas market.
Qualifications
- Strong leadership and General Management skills, including experience overseeing multi-department hotel operations.
- Proven Customer Service and guest relations skills, with a track record of enhancing guest satisfaction and handling complex issues.
- Demonstrated Budgeting and financial management abilities, including forecasting, cost control, and P&L responsibility.
- Solid Business Management skills, including strategic planning, process improvement, and performance measurement.
- Prior experience as a Hotel General Manager or in a senior hotel leadership role.
- Excellent communication, interpersonal, and conflict-resolution skills, with the ability to lead diverse teams.
- Knowledge of hospitality systems (PMS, POS, revenue management tools) and basic proficiency in standard office software.
- Ability to work flexible hours, including weekends and holidays, based on business needs.