What are the responsibilities and job description for the Health Club Manager - Hilton Anatole position at Hilton?
The Verandah Athletic Club is an upscale, 24-hour private fitness and recreation facility located within the beautiful 7-acre park at the Hilton Anatole Hotel in Dallas, Texas. Spanning 86,000 square feet, the club offers an exceptional experience for both hotel guests and members.
We are excited to add a Health Club Manager to our team! This role is a fantastic opportunity to make a meaningful impact on guest and member experiences while leading operations in a premier fitness environment.
What Will I Be Doing?
Primary Purpose
Lead the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives.
Key Responsibilities
- Membership Administration & Billing
- Manage all aspects of membership billing, renewals, applications, and database accuracy.
- Ensure timely invoicing, payment processing, and reporting for financial transparency.
- Retention & Member Relations
- Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
- Act as the primary contact for member inquiries, issues, and feedback, resolving concerns promptly.
- Implement regular touchpoints (emails, check-ins, surveys) to strengthen member relationships.
- Sales & Revenue Growth Initiatives
- Plan and execute membership sales campaigns, referral programs, and promotional offers to drive new sign-ups.
- Collaborate with marketing and operations to develop creative sales materials and outreach.
- Track and analyze sales and retention metrics to identify opportunities for improvement.
- Operational Support
- Coordinate with Fitness Center Supervisors to ensure member-facing operations (locker rooms, amenities, classes) meet brand standards.
- Support scheduling of membership-related staff and ensure consistent service quality.
- Team Leadership & Training
- Train front-line membership staff on billing procedures, upselling techniques, and guest service standards.
Foster a sales-driven, member-centric culture among team members.
What are we looking for?
- 1 years of experience working within a health club/fitness center in a supervisory role
- Membership sales/retention experience required
- Flexible scheduling based on business needs, weekends are required
Albe to lift, push, pull a minimum of 50LBS
Schedule: Wednesday - Sunday - Hours will vary based off business demands between 10am-8pm
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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