Head of Global Development Operations

***This role is based at our corporate office in McLean, VA***

This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio!

What will I be doing?

As the Head of Global Development Operations, you will serve as a key strategic partner to the Chief Development Officer, driving operational priorities across Hilton's Global Development organization. You will lead Development initiatives that support NUG goals and enable our teams to work more effectively with owners and across Hilton. You will define and execute our Development Marketing strategy, unlocking opportunities to optimize Development operations and performance, and leading our management contract services and owner engagement efforts. You will collaborate with partners across Development, Brand, Strategy, Analytics, Operations, Legal, HR, and Hilton's owner community. As such, the position will require strong interpersonal skills to navigate Hilton's matrixed environment and resolve issues effectively, as well as a strategic and forward-looking mindset to lead initiatives that shape Hilton's global development strategy.

Your responsibilities will also include:

• Strategic Initiatives: Plan and execute global development initiatives, in partnership with Chief Development Officer and Development teams.
• Development Marketing: Collaborate across internal disciplines to establish Hilton's Development Marketing strategy and build a collection of owner-facing materials and Developer toolkits that strengthen brand positioning and ensure consistent quality of sales materials. Support Development teams on custom owner materials through coordination with Brands, Commercial Services, and marketing agency teams.
• Performance Management: Partner with Development Analytics and Strategy teams to support Development leaders in closing business performance gaps and driving results. Collaborate closely with Chief Development Officer to monitor rolling performance and propose solutions to meet NUG goals.
• Operations Support: Oversee US&C RFP support, lead generation and owner analysis, and key money processing for our Development teams.
• Management Contract Services & Owner Relations: Provide leadership for the Americas Management Contract Services and Owner Relations team, driving innovation and operational excellence in franchise and management contract renewals and relicensing.
• Owner Engagement: Lead US&C owner engagement efforts, including event planning, outreach, roadshows, and conference participation, to strengthen owner relationships.

How you will collaborate with others:

• Partner across internal disciplines, including Development, Brand, Strategy, Analytics, Operations, Legal, and HR, to drive and improve processes around the hotel development lifecycle.
• Support Development teams in delivering against ambitious growth targets through effective collaboration and alignment.

What initiatives you will take ownership of:

• Unlock opportunities to optimize Development operations, marketing, and performance.
• Lead our owner management contract services and owner engagement efforts.
• Champion improvements in processes related to deal signing and cross-functional collaboration.

What are we looking for?
Success will demonstrate itself through the following attributes and skills:

• Strategic and execution-oriented – ability to start with a blank slate, operationalize the final solution, and lead all the steps in between
• Strong analytical skills and proficiency in using data to drive key decisions
• A champion for change, willing to change the status quo
• Strong collaborator
• Ability to influence

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ten (10) years of experience in Hospitality, with a strong understanding of the dynamics of Hotel Real Estate and the owner community.
• Ten (10) years of experience driving cross-functional initiatives and operating effectively within a matrixed corporate operating model.
• Seven (7) years of management experience.

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Previous leadership in Development for a global hospitality company.
• Experience with Management and Franchise contracts.

What is it like working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 
 
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.