What are the responsibilities and job description for the Guest Service Agent - Franchise position at Hilton?
Guest Service Agent - Franchise
Job RequirementsAbout us
Combining more than 60 years of experience in the hospitality world, from property management to operations and revenue management of different brands like Marriott and Hilton as well as independent brands, Autopilot Hospitality will deliver efficient and professional results which will be reflected in the property’s net operating income.
Autopilot started as a task force to provide both; fast turnaround results to properties proformas & establishing procedures for a solid growth, achieved by gathering an experienced team of qualified and certified professionals from every angle of the industry.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Company perks
- Safe work environment
We are looking for a Guest Services Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests upon arrival and departure, answering phones, taking questions about reservations, and providing general information. This position requires excellent communication skills, strong organizational abilities, and the ability to multitask in a fast-paced environment. We are looking for someone who is friendly, professional, and detail-oriented. PEP and Hilton experience is highly desired.
Work Experience
The successful candidate will demonstrate the following skills:
- At least one (1) year of hotel experience.
- Greet customers and answer inquiries in a professional manner.
- Provide information about the hotel, its services, and local attractions.
- Check guests in and out of the hotel.
- Ensure that all payments are processed accurately and promptly.
- Maintain a clean and organized front desk area.
- Handle customer complaints in a courteous and professional manner, while providing resolution in order to make it right.
- Responsibility and commitment.
- Provide excellent customer service.
Benefits
Our benefits include:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time Off
- Vision insurance
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.