General Manager - Grand Wailea Resort

Job Description

Exceptional Hospitality Starts with You

About The Opportunity

Grand Wailea, A Waldorf Astoria Resort, is seeking a hands-on General Manager to lead one of Maui’s most iconic luxury resorts. This role oversees all operations, drives revenue, develops high-performing teams, and ensures an exceptional guest experience. The ideal leader thrives in a complex, high-volume environment, managing multiple revenue centers while collaborating closely with an active ownership group. This is a unique opportunity to shape the future of a world-class resort and make a lasting impact on its team, guests, and the Maui community.

About The Property

Nestled on the sun-kissed shores of Wailea, Maui, Grand Wailea, A Waldorf Astoria Resort offers an unparalleled luxury beachfront experience. This expansive resort blends Hawaiian culture, lush landscapes, and world-class amenities to create a destination that delights every guest. From spacious guest rooms and suites with stunning ocean or tropical views to the award-winning Kilolani Spa, Grand Wailea is designed for both relaxation and adventure.

Guests can enjoy one of Maui’s most elaborate pool complexes, exceptional dining including Nobu and Humuhumunukunukuāpuaʻa, and a variety of activities for families and couples alike. With dedicated concierge services, vibrant wellness offerings, and immersive cultural experiences, the resort embodies the perfect balance of escapism and elegance. Whether visiting for a romantic getaway, family vacation, or special event, Grand Wailea offers a memorable Maui experience that celebrates the island’s natural beauty and rich heritage.

For more information on this property, please click HERE .

What are we looking for?

Basic Qualifications

• Minimum of 3 years of experience as a Hotel General Manager in a full-service hotel with annual revenues of at least $75M.
• Proven ability to lead, develop, and retain high-performing teams, creating operational stability and strong employee engagement.
• Experience operating complex, high-volume (“big box”) hotel environments with multiple revenue streams; luxury experience is a plus but not required.
• Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance.
• Hands-on leadership style with experience managing lean teams; highly visible and engaged with both leadership teams and guests.
• Proven success working collaboratively with an active and involved ownership group.
  
  

Preferred Qualifications

• Proven track record in driving revenue growth and accelerating business pace, ideally with a strong background in sales or commercial leadership.
• Demonstrated success in luxury hospitality.
• Experience managing unionized hotel operations.
• Resort & destination experience.
• Hilton brand expertise.
• Local market experience.
  
  

Responsibilities

As General Manager, your responsibilities will also include:

• Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments — ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
• Managing commercial financial performance: You’ll take full ownership of the property’s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
• Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
• Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.
  
  

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.