What are the responsibilities and job description for the Full-Time Doorperson position at Hilton?
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Full-Time Doorperson to join the team!
What will I be doing?
The Doorperson is responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Key Responsibilities:
- Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests
- Read luggage tags and provide claim tickets for accurate delivery of guest items
- Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area
- Arrange guest transportation (i.e. taxi cabs), as needed
- Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner
Team Member Benefits
When you join our team, you’ll enjoy a comprehensive benefits package, including:
- Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
- Dental & Voluntary Insurance – SunLife*
- Flexible Spending Account (FSA) – Through WEX
- 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
- Employee Assistance Program (EAP) – ComPsych
- Free Team Member Meals
- Discounted Parking
- Property Discounts – Restaurants, Gift Shop, and Spa
- Paid Time Off (PTO) Program
- Go Hilton Travel Discounts
- Tuition Reimbursement
- Guild Education Program
* Medical/Dental coverage begins on the first of the month following 60 days of employment
** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!