FT Reservations Coordinator

Job Description

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answers all transient and group reservations calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
• Create and Manage Group Room Blocks, Build new Group SRPs in OnQ Rate and Inventory Management and GroupMax. Monitor group blocks, ensure cut off dates are met, monitor pick-up, process rooming lists.
• Work closely with hotel Sales Managers, Event Managers, Front Office Managers, Guests, Group Contacts and Travel Agents to ensure operating departments are informed of guest needs.
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
• Calculate, prepare and generate designated reports related to group and transient business production
• Attend weekly Group Pick-up Meeting.
• Create Group masters and update all systems with appropriate communication.
• Verify group resumes ensuring accuracy of billing, complimentary room night allocations, staff rate allocations, and all other front office related contractual concessions.
• Administrative duties including Email correspondence with internal and external clients, processing and filing contracts.
• Other duties as needed.
  
  

Qualifications

Qualifications - External

What are we looking for?

• OnQ Front Desk experience preferred
• OnQ Rates & Inventory Management experience preferred
• Luxury Consortia experience preferred