Director of Property Operations/Engineering - Hilton Waikoloa Village

Hilton Waikoloa Village, an iconic oceanfront resort located on the sunny Kohala Coast of Hawai‘i’s Big Island, is seeking an accomplished Director of Property Operations to join our executive leadership team.

Set across 62 breathtaking acres, this landmark destination features 1,240 guest rooms and suites and is powered by a passionate team of 900 team members, delivering unforgettable experiences in a truly one-of-a-kind resort environment.

The Director of Property Operations is responsible for the strategic leadership, direction, and oversight of all property operations, ensuring the functionality, safety, and long-term integrity of the resort while safeguarding the well-being of both guests and team members.

This executive leader plays a critical role in driving operational excellence, asset preservation, and financial performance within a large-scale, full-service resort environment. Reporting to the General Manager, the Director of Property Operations leads and develops a diverse team of 50 Engineers, 2 Assistant Directors, and 1 Landscaping Manager, fostering a culture of accountability, safety, and continuous improvement across the property.

What will I be doing?

As Property Operations Director, you would be responsible for directing and overseeing the functionality and safety of the facility to protect the well-being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards. 

• Direct and oversee the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations.
• Conduct facility inspections
• Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system
• Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
• Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standard
• Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards
• Direct daily department operations including, but not limited to, guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

Salary Range: $175,000 - $190,000 depending on experience and location - This is a department head is an EC position and Bonus Eligible  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Medical Insurance Coverage – for you and your family  
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development 
• Recognition and rewards programs

Salary : $175,000 - $190,000