Director Management Contract Services and Owner Relations

Job Description

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio! On the Owner Relations and Management Contract Services team reporting to the Vice President, Owner Relations and Management Contract Services, you will play a key role in retaining and increasing fee EBITDA by negotiating management agreement renewals and relicensing, resolving high-priority owner issues, cultivating relationships with key ownership groups, and managing the transition process for all managed hotel sale transactions.

What You'll Do During a Typical Day

• Negotiate the renewal of management agreements and relicensing.
• Provide support to resolve owner-related issues, reviewing management contracts with legal and VP assistance to settle disputes and addressing owner-reported concerns.
• Manage the hotel transition process for all managed hotels, ensuring seamless transitions, with all parties, and compliance with legal agreements.
• Analyzing purchase, sales and management agreements and mitigating risks, and refining procedures.
  
  

How You'll Collaborate With Others

• Serve as the primary liaison between Ownership, Buyers, 3rd party Managers and Hilton Corporate departments involved in the hotel transition, agreement renewals and issue resolutions.
• Develop owner relationships through strategic meetings, orientations, and webinars, including conducting owner orientation meetings and webinars, preparing updated presentations, and scheduling key owner meetings throughout the year.
  
  

Projects You'll Take Ownership Of

• Drive the completion of critical actions to support smooth and successful transitions or transactions, while continuously refining and improving processes in place.
• Provide analysis on NPV of new agreement terms, negotiated franchise deals, forecasts, budgets, hotel trends, hotels at risk for cash shortages and lender defaults
• Identify performance triggers and provide recommendations to mitigate risks and exposure.
  
  

What It Takes to Make the Stay

You Have These Minimum Qualifications

• Seven (7) years of work experience
• Five (5) years of work experience in the hospitality industry
• Knowledge of hotel operations, market demand, hotel capital expenditures, and hotel financial processes
• Experience resolving Owner-related issues
• Experience reviewing and negotiating agreements
• Travel up to 50%
  
  

It Would Be Useful If You Have

• Diverse experiences including Hotel Real Estate, Hotel Operations, and Sales & Marketing, especially in the full service/upscale segment.
• Knowledge of management and franchising agreements, real estate terminology, and transactions.
• Demonstrated managerial and relationship building skills.
  
  

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
  
  

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $110,000 – $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.