What are the responsibilities and job description for the Business Travel / Group Sales Manager - Embassy Suites Phoenix Biltmore position at Hilton?
The recently renovated Embassy Suites by Hilton Phoenix Biltmore is seeking a motivated Business Travel & Group Sales Manager to join our team.
This role focuses on driving revenue through business travel and group segments, managing local and corporate negotiated accounts, and identifying new opportunities for growth. Responsibilities include negotiating airline and permanent agreements, maintaining key client relationships, and supporting overall sales strategy as needed.
Located in the heart of the prestigious Biltmore neighborhood, the 232‑suite hotel features over 20,000 square feet of flexible meeting space, including the newly added Camelback Room, making it a premier destination for meetings and events in the Valley.
What Will I Be Doing?
As Sales Manager, you will be responsible for developing designated market segments by generating new business while maintaining and expanding existing accounts. You will actively sell guest rooms, meeting space, and food and beverage services through proactive prospecting, relationship building, and effective negotiation to maximize overall hotel revenue.
Key Responsibilities Include:
Prospect, qualify, and solicit new business through outbound sales efforts, client entertainment, site visits, and industry events
Maintain and grow existing customer relationships through strategic account management
Prepare proposals, determine rates, negotiate contracts, and execute agreements in alignment with hotel revenue goals
Conduct site inspections and present the hotel through compelling storytelling tailored to client needs
Develop and execute monthly, quarterly, and annual business plans for assigned markets
Maintain an accurate and up‑to‑date sales pipeline using Delphi FDC and other designated systems
Collaborate with hotel departments to ensure seamless service delivery and successful execution of contracted business
Analyze lost business and market trends to adjust sales strategies and improve results
Engage Hilton Worldwide Sales, Convention & Visitors Bureaus, and intermediaries to secure group and business travel opportunities
Sales Incentive Plan
Hilton offers a best‑in‑market Short‑Term Incentive Plan (SIP) for Sales, Catering, and Events team members, including a quarterly incentive component worth 20% of bonus‑eligible earnings.
What Are We Looking For?
To be successful in this role, you should demonstrate:
2 years of hotel sales experience
Proven experience in business travel sales highly preferred
Strong negotiation, presentation, and communication skills
Ability to travel on short notice and adapt to changing schedules
Highly professional verbal and written communication skills
Our Culture
Since 1919, Hilton has been a global leader in hospitality, guided by our vision “to fill the earth with the light and warmth of hospitality.” We seek Team Members who live our values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Urgency, and who demonstrate adaptability, dependability, and a strong customer focus.
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
- Complimentary Parking
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
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