What are the responsibilities and job description for the Banquet Houseperson - Hilton Tampa Downtown position at Hilton?
A Banquet Set-Up Attendant is responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
1. Set up banquet rooms and event spaces according to Banquet Event Orders (BEOs), including but not limited to chairs, staging, dance floors, linens and décor
2. Breakdown and reset rooms efficiently after events.
3. Maintain cleanliness of all banquet areas before, during and after events, including but not limited to vacuuming, trash removal, dusting and polishing)
4. Ensure back of house storage areas, banquet closets and hallways are organized and safe.
5. Report and/or resolve maintenance issues promptly.
6. Assist banquet servers, captains and catering staff during events as needed that includes but is not limited to refreshing water, replenishing supplies and moving furniture as required.
7. Respond quickly to guest or client requests during set up or events.
8. Uphold hotel service standards and maintain a professional appearance.
9. Properly handle, store and maintain banquet furniture, linens and equipment.
10. Monitor inventory levels and report shortages of supplies and/or damaged equipment.
11. Follow hotel procedures for lifting, moving and storing heavy items safely.
12. Work closely with Banquet team, catering staff and other hotel departments to ensure smooth event execution.
13. Communicate effectively with supervisors about event progress, issues or changes.
14. Follow schedules and task assignments both supervised and unsupervised to meet event timelines.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!