Assistant Outlet Manager - Hilton Austin

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences?

..Look no further than Hilton Austin Conference Center!

We are seeking a Restaurant Outlet Assistant Manager to join our team.

Nestled in the heart of downtown Austin, our hotel boasts 800 guest rooms, 112,000 square feet of event space and 3 outlets with two unique dining options.

Check us out: Food & Drink | Hilton Austin

As the ideal candidate, you know how to set the stage for an unforgettable dining experience and can create a warm and welcoming atmosphere that makes every guest feel at home. Your charismatic and innovative leadership approach will be instrumental to build strong relationships and lead our team to think outside the box. 

In this role, you'll have your finger on the pulse of product and service satisfaction trends, making improvements and adjustments as needed to ensure our guests leave happy and come back for more. And speaking of happy guests, you'll also ensure compliance with health, safety, and alcohol awareness standards to keep everyone safe and having a great time.

If you are a trailblazer who is passionate about creating unforgettable dining experiences and driving business growth through effective communication, team development, and financial acumen, then we want to hear from you!

What will I be doing?
 

As an Assistant Outlet Manager, you would be responsible for in directing and organizing the activities and services of the coffee bar to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

• Monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward

• Monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly

• Ensure compliance with health, safety, sanitation and alcohol awareness standards

• Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue

• Recruiting, interviewing and training team members

• Act in the absence of the manager, as needed

• Manage inventory, controls, revenue productions, and other hotel financial statements.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a discount!
• Maternity and parental leave

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

   

•  Health Insurance coverage for you and your family, including Medical, Dental, Vision 
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K with company match

**Available benefits may vary depending upon property-specific terms and conditions of employment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!