Analyst, HR Enablement & Service Delivery Americas - Bilingual (contract)

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

• This is a US based remote opportunity***
  
  

Job Summary

This position plays a critical role in ensuring the operational excellence of HR systems across the Americas region. You will serve as a key liaison between HR Operations, HR Technology teams, and various stakeholders to maintain system stability, enhance data quality, and drive the successful adoption of HR technology solutions. Your work will directly impact the efficiency of HR service delivery by resolving technical issues, supporting system deployments, and empowering HR teams through training and documentation. This is an opportunity to combine technical expertise with customer service excellence while contributing to continuous improvement initiatives that streamline HR processes across a dynamic, multi-country environment.

Responsibilities

• Maintain HR system stability by managing Tier 1 and Tier 2 issue resolution and troubleshooting functional problems across Core HR, Recruiting, Integrations, and related modules
• Conduct regular data-quality audits to identify discrepancies, improve system accuracy, and reduce manual workarounds; coordinate corrections with HR Operations and other stakeholders as needed
• Support quarterly release cycles and other deployments by completing system integration testing, user acceptance testing, and regression testing; document results and help ensure smooth rollout
• Create and maintain job aids and training materials; deliver training and guidance to HR teams to improve system usage and adoption
• Manage case intake, documentation, and communications to support timely resolution and adherence to service-level expectations
• Analyze operational trends and recurring issues to generate insights, identify risks, and recommend process and system improvements
  
  

Skills

• Fluency in Spanish; Portuguese is not required, but is a plus
• Strong proficiency with Microsoft Office, particularly Excel and PowerPoint
• Understanding of the concept of software development cycles and coding
• Excellent troubleshooting and analytical abilities
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Customer service orientation with attention to detail
  
  

Experience

• At least 3 years of work experience in a corporate or similar environment
• 1 year experience in HR, including common HR transactions, customer service, or a customer-facing role
• 1 year experience using Global HCM Applications, preferably Oracle HCM Cloud
• 1 year experience working in ServiceNow or similar ticketing platforms
• 1 year experience facilitating virtual or in-person training
• Ability to speak, read and write Spanish
  
  

Opportunity to make a meaningful impact on HR operations across the Americas region while developing your expertise in HR technology and service delivery. You will work with cutting-edge HR systems, collaborate with diverse teams across multiple countries, and play a vital role in driving continuous improvement initiatives that enhance the employee experience. If you are passionate about technology, problem-solving, and delivering outstanding service, this role offers the perfect blend of technical challenge and strategic contribution in a fast-paced, global environment.

Pay Rate Range

35 - 38 USD hourly