What are the responsibilities and job description for the Sales Coordinator position at Hilton Wilmington/Christiana?
Company Description
Hilton Wilmington/Christiana is a premier venue in Newark, Delaware, offering over 9,000 square feet of versatile event spaces including ballrooms, meeting rooms, and outdoor areas. Known for its award-winning culinary team, the hotel provides customizable catering options featuring fresh, garden-to-table ingredients from its Courtyard Garden. It has been recognized with numerous accolades, including "Best Wedding Reception Venue" and "Best Outdoor Dining Venue" by Delaware Today Magazine. With modern amenities, stylish décor, and exceptional hospitality, Hilton Wilmington/Christiana is a top choice for events, dining, and lodging in the area.
Do you think you have what it takes to “wow” our guests? Then we invite you to explore a career with Hilton Christiana and Meyer Jabara Hotels.
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The Sales Coordinator primary roles are to help the sales managers improve their productivity so they can spend more time selling and win the business. The Sales Coordinator plays an important part in maintaining good customer relationships by acting as an extension of the sales team. The Sales Coordinator also acts as a first point of contact for urgent calls, emails, and messages when the sales managers are not available.
Responsibilities:
Reaches out to the client and introduces themselves the moment the business becomes definite, and the Sales Manager has turned over the contract
- Responsible for out-going banquet event orders to clients in a timely manner as delegated by sales managers then follow up on any necessary correspondences and maintaining accurate records.
- Menu planning for banquet style services with clients.
- Takes the role of liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
- Greet all groups that are having meetings first thing in the morning to ensure the client is having a positive experience.
- Contact the technical support department when problems arise.
- Do any necessary follow up with clients such as pre-cons and thank you letters to the groups.
- Attends BEO meetings, takes required training and respects deadlines
The ideal candidate:
- Has at least two years of hotel experience in sales as an administrative, coordinator or Front Desk role.
- Is proficient in Excel and Microsoft Word.
- Salesforce experience preferred.
- Is professional and represents the hotel in and out of the hotel
- Is able to multitask and keep a positive attitude at all times
- Keeps a neat and organized work area.
- Is able to communicate to all departments effectively
- able to work independently and know that prioritization is very important
- Is energetic and can work in a fast-paced environment
This job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of this position. Other duties, responsibilities and activities may change or be assigned at any time and with or without notice.
In exchange to your great skills and work ethic, we offer excellent pay, Hilton and Meyer Jabara Hotel discounts for you and your family and the opportunity to grow and create a career within the best hotel company around.
Additional benefits:
- Medical Insurance
- Dental Insurance
- Vacation time
- 401k
- Voluntary benefits including, but not limited to Short term Disability and Life Insurance