What are the responsibilities and job description for the Hotel General Manager - Franchise position at Hilton Technologies?
We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture.
Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us.
About the Hilton Madison Monona Terrace
Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits.
What you will be doing:
- Champion the hotel’s strategic vision and drive its execution through innovative planning and decisive leadership.
- Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care.
- Serve as an active community partner, enhancing the hotel’s presence and impact within the local area.
- Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments.
- Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts.
- Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth.
- Oversee the recruitment, training, development, and retention of top talent across all departments.
- Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment.
What we are looking for:
- Team-oriented and people-centric
- Exceptional attention to detail
- Quantifiable track record of past success
- Associate champion with strong selection, development and mentorship experience
- Strategic thinker as it relates to business leadership and revenue management
- Ability to direct marketing and sales efforts to constantly position property as a compset leader
- Capable of gathering/analyzing competitive market intelligence
- Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful)
- Previous experience in union settings beneficial
- A Bachelor's degree is not required but greatly preferred
What’s in it for you?
- Standard Hotel Executive privileges
- Potential for annual incentives based on property and personal performance
- Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations
- Free/discounted movie tickets at Marcus Theater locations
- Participation in a matching 401k after one month
- Medical, dental, vision and life insurance
- A generous Paid Time Off (PTO) program
- Free employee parking on site
- Free meal during each shift worked
- Hilton branded training and development
- Ability to transfer and promote within Marcus Hotels & Resorts
Who We Are
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.