Director of Human Resources - Franchise

Job Requirements

The Hilton Milwaukee is seeking a strong Director of Human Resources. This professional will support the human capital needs of our of our historic convention hotel. As the HR Director, you will report to the Hotel’s General Manager and directly oversee the Human Resource services provided for the Hilton Milwaukee, the newly branded The Marc Hotel, as well as Miller Time Pub and our Milwaukee market shared Accounting, Sales and Reservations offices, totaling approximately 360 associates. As a key member of the Executive Committee, your insights and leadership will play a pivotal role in shaping the hotel's strategic vision. 

There’s no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee’s premier meeting and convention destination. If you’re passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee. 

What will you be doing?

• Oversee all areas of Human Resources administration. This includes but is not limited to associate relations, recruiting and onboarding, training and development, benefit administration, leave of absence, workers compensation, policy compliance, union relations, culture building, and community involvement. 
• Lead labor relationships with two (2) unions that includes but is not limited to contract negotiations, contract compliance, contract training, and grievances.
• Provide guidance on associate relations issues such as investigations, coaching/counseling, and policy enforcement. 
• Recommend, evaluate and support Hilton and Marcus Hotels’ brand training and development programs, as well as remain current with industry trends in order to make necessary enhancements.
• Facilitate annual goal setting, performance reviews, salary increases, and bonus payouts for all eligible associates.
• Develop annual budgets for salaried labor and HR operating expenses. Ensure expenses are forecasted correctly on a monthly basis. 
• Act as a member of the Executive Committee. Understand how to best support operational departments by working closely with your peers. 
• Serve as a strategic partner who helps develops high potential leaders and advocates for their progression. 
• Champion associate recognition and service excellence programs such as employee of the month, celebrating positive guest surveys, encouraging cross-departmental appreciation, and continuing to elevate service standards. 
• Ensure communication of and compliance with all policies, standards and practices, as well as federal, state and local legislation pertaining to employment law. 
• Provide Human Resources generalist oversight related to compensation practices, benefit plans and administration, leave of absence administration, workers compensation administration, as well as safety and security compliance.

• What should you bring to the role?

• Bachelor's Degree or equivalent in a related field 
• 10 plus years of total HR experience, including responsibility for talent acquisition, associate relations, training and development, benefits administration, etc.
• 5 years or more of proven HR leadership experience, preferably in a hotel, resort or hospitality setting
• Strong interpersonal skills to interact positively with all levels of the organization
• Budget management experience highly preferred
• Familiarity with PeopleSoft (HRIS) and/or Taleo Enterprise (ATS) helpful
• Past Hilton brand experience would be ideal but not required
• Previous experience in union settings beneficial

• What’s in it for you?

• Eligible for customary Executive Committee benefits and annual Executive Committee bonus
• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more! 

Who we are:

• A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
• Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
• The Hilton Milwaukee is an Equal Opportunity Employer

Work Experience

• Bachelor's Degree or equivalent in a related field 
• 10 plus years of total HR experience, including responsibility for talent acquisition, associate relations, training and development, benefits administration, etc.
• 5 years or more of proven HR leadership experience, preferably in a hotel, resort or hospitality setting
• Strong interpersonal skills to interact positively with all levels of the organization
• Budget management experience highly preferred
• Familiarity with PeopleSoft (HRIS) and/or Taleo Enterprise (ATS) helpful
• Past Hilton brand experience would be ideal but not required
• Previous experience in union settings beneficial

Benefits

• Eligible for customary Executive Committee benefits and annual Executive Committee bonus
• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more! 

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.