Rooms Inspector - Hilton Short Pump

The Hilton Richmond Hotel & Spa/Short Pump is seeking qualified candidates for the position of Rooms Inspector in our Housekeeping department. This is a great opportunity for hard working, detail-oriented candidates interested in a future with an industry leader in hospitality management.

The Hilton Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags.

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Job Duties

The job of the Rooms Inspector is to lead housekeeping teams, inspect rooms, ensure smooth operations of the department and work closely with the Executive Housekeeper and other hotel departments.

• Lead, train and supervise Room Attendants and Housepersons in a designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Work with Executive Housekeeper, Housekeeping Supervisor and others to support the daily operation of the department, including opening/closing of the office, leading morning stand up meetings and communicating with the Front Desk.
• Assess room inventory, assign rooms for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Monitor linen rooms, carts and designated inventories.
• Coordinate with Engineering Department to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Perform Room Attendant, Houseperson or laundry duties as needed.
• Greet guests in a friendly and warm manner, answer their questions and address any issues with the team to ensure the guest’s stay is a positively memorable experience.

Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

The successful candidate will take pride in the great work done by themselves and their team, be service oriented and have an eye for detail.

• One year experience as a housekeeper or cleaner is required and room inspection or supervisory experience is highly desired.
• Must have strong guest service skills and be able to communicate clearly.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints.
• Time management skills and strong attention to details are critical.
• Must be discreet and able to maintain confidentiality.
• Physically able to move and/or operate large objects, such as housekeeping carts, suite furniture, large bags of linen, vacuum cleans and boxes of inventory.
• Ability to stand or walk for long periods of time and to lift up to 20 pounds frequently and up to 50 pounds on occasion with help.
• Must be able to work day-shifts, including weekends and some holidays.