What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Scranton and Conference Center?
Join Our Dynamic Team as a Front Desk Agent at The Hilton in Scranton!
Are you passionate about hospitality and dedicated to creating memorable guest experiences? Do you thrive in a fast-paced environment and excel at providing top-notch customer service? If so, we have the perfect opportunity for you!
Position: Front Desk Agent
Location: Hilton Hotel, Scranton PA
Why You'll Love Working with Us:
- Vibrant Atmosphere: Be part of a lively and welcoming environment where every day brings new and exciting challenges.
- Career Growth: We believe in nurturing talent. Enjoy opportunities for professional development and career advancement.
- Team Spirit: Join a supportive team of hospitality professionals who are passionate about delivering exceptional service.
- Stunning Location: Work in a beautiful setting that guests rave about, and you will too!
- Employee Benefits: Enjoy competitive pay, health benefits, discounts on hotel stays, and more.
What You'll Do:
- Greet Guests with a Smile: Be the first point of contact for our guests, providing a warm and friendly welcome.
- Assist with Check-In/Check-Out: Ensure a smooth and efficient process, handling guest inquiries and requests with professionalism.
- Deliver Exceptional Service: Go above and beyond to make our guests feel at home, resolving any issues promptly and courteously.
- Coordinate with Teams: Work closely with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
- Manage Reservations: Handle booking inquiries, process payments, and maintain accurate records.
What We're Looking For:
- Customer-Centric: A passion for providing outstanding customer service and a genuine interest in meeting guests' needs.
- Excellent Communicator: Strong verbal and written communication skills to interact effectively with guests and team members.
- Problem-Solver: Ability to think on your feet and resolve issues efficiently and effectively.
- Detail-Oriented: Keen attention to detail to ensure every guest's experience is perfect.
- Team Player: Collaborative spirit to work well with others and contribute to a positive team environment.
- Flexible Schedule: Availability to work various shifts, including weekends and holidays.
Qualifications:
- Previous experience in a customer service or hospitality role is preferred but not required.
- Proficiency in using hotel management software or similar systems.
- High school diploma or equivalent; additional education in hospitality management is a plus.
Ready to embark on an exciting journey with us? Apply now and become the welcoming face of Hilton, where exceptional guest experiences begin with you!
Apply Today!
Join our family and be part of a team that turns moments into memories!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person