What are the responsibilities and job description for the Director of Rooms position at Hilton Scottsdale Resort & Villas?
Division Hilton Scottsdale Resort and Villas
Description
The Director of Rooms will provide strategic leadership for all Rooms Division operations, including Front Office, Housekeeping, and Guest Services. This role is responsible for delivering exceptional guest experiences, driving operational excellence, maximizing financial performance, and developing high-performing teams while ensuring brand standards are consistently achieved.
How You’ll Shape The Experience & Future
Successful completion of a background check is required prior to employment
EOE Statement
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Director of Rooms will provide strategic leadership for all Rooms Division operations, including Front Office, Housekeeping, and Guest Services. This role is responsible for delivering exceptional guest experiences, driving operational excellence, maximizing financial performance, and developing high-performing teams while ensuring brand standards are consistently achieved.
How You’ll Shape The Experience & Future
- Lead all Rooms Division operations.
- Deliver exceptional guest experiences.
- Develop and coach department leaders.
- Drive guest satisfaction and service quality.
- Manage departmental budgets and labor.
- Ensure brand and safety compliance.
- Partner across departments to optimize operations.
- Analyze performance and implement improvements.
- Recruit, develop, and retain top talent.
- Foster a culture of accountability and teamwork.
- Other duties as assigned.
- Strong leadership and coaching skills.
- Guest-focused, service-driven mindset.
- Excellent communication and collaboration.
- Operational and financial acumen.
- Effective decision-making and problem-solving.
- Highly organized with attention to detail.
- Results-oriented and adaptable.
- Proficient in hotel systems and Microsoft Office.
- 5–7 years of progressive hotel leadership experience.
- Experience leading Front Office and Housekeeping operations.
- Proven success managing budgets and labor costs.
- Strong knowledge of hotel operations and brand standards.
- Experience with hotel property management systems preferred.
- Bachelor's degree in Hospitality, Business, or related field preferred.
- Equivalent experience will be considered.
- Hospitality certifications are a plus.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment
EOE Statement
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.