What are the responsibilities and job description for the Bell Attendant position at Hilton Santa Clara?
We are seeking a full-time Bellman with an open and flexible schedule, capable of working weekends and holidays.
Benefits
- Vacation, Holiday, and Sick pay
- Medical/Dental/Pension applicable to the CBA
- Hotel Room Discount
- Free Parking
- Meals Provided
- Discount programs
- Education Assistance Program
- Shoes for Crews
- Commuter Benefits
Bellman are responsible for escorting guests to and from their rooms in a professional manner. They help with guest luggage and other baggage in a careful and safe manner. To provide our guests with excellent service at the bell stand from arrival to departure. Other responsibilities includes:
- Room arriving guests and assist departing guests professionally and with the utmost courtesy.
- Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval.
- Responsible for being completely familiar with all types of guest rooms and hotel facilities.
- Responsible for knowledge of groups and functions in the Hotel on a daily basis.
- Provide shuttle service as needed.
- Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.
- Maintain control of guest and employee laundry pickup and delivery.
- Ensure all equipment is in operating order and all supplies are up to par.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Assist guests with directions and use computer for maps.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Assist other departments with moving boxes and equipment.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a Team Player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow supervisor’s instructions and performs other duties as directed or assigned.
Compensation: $24.02 an hour. Overtime eligible.
The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ngoc.diep@hiltonsantaclara.com or call (408) 562-6714 to let us know the nature of your request.
Salary : $24