What are the responsibilities and job description for the Front Desk Supervisor position at Hilton San Francisco Airport Bayfront?
The Front Office Supervisor will be responsible for the shift management of the daily Front Office Department operation. This position is also responsible for ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position. The applicant must be available to work various shifts, weekends and holidays as business needs dictate. Also must be willing to fill in as needed.
Pay: $30.48 per hour, overtime eligible
Job Duties:
- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Responsible for Guest Service Agents, Bell persons, Valet Attendants.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with Hilton standards
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Complete audit procedures, as needed
- Train team members
- Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Attends appropriate hotel meetings and training sessions
- Complies with our uniform and grooming guidelines
- Performs other duties as assigned
Job Requirements:
- High School Diploma/GED or equivalent is required
- Minimum of 1 year of Front Office supervisory experience preferred
- Minimum of 2 years Hotel Front Office experience preferred
- Must have guest service experience, preferably in a hotel setting
- Must be 21 years or older
- Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
- Good communication and interpersonal skills are essential
- Flexible schedule required for days, evenings, weekends and holidays
- Ability to effectively communicate in English with supervisor, fellow employees and guests
The Hilton San Francisco Airport Bayfront hotel is centrally located to downtown San Francisco and Silicon Valley. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on Trip Advisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.
Benefits:
- Vacation, Holiday, and Sick pay
- Medical/Dental/Vision (with opt. out option)
- Hotel Room Discount
- Life Insurance
- AD&D
- 401(k) – 4% Match
- Discount programs
- Education Assistance Program
- Voluntary Long-Term Disability
- Voluntary Short-Term Disability
- Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
- Commuter Benefits
- Toll Reimbursement Program
- Shoes for Crews
Apply TODAY and join our team!
The Hilton San Francisco Airport Bayfront is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to jayati.dasgupta@hiltonsfo.com or call (650) 340-8500 to let us know the nature of your request.
Salary : $30