What are the responsibilities and job description for the Starbucks Svr position at Hilton Providence?
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Starbucks Server is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet guests and answer all questions about the menu.
- Accurate and prompt order taking.
- Prompt preparation of beverages in accordance with prescribed procedures and brand standards.
- Timely delivery of beverages/food to guests.
- Prepare check and collect payment from guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
- Report all tips in compliance with Company policy and IRS regulations.
- Immediately clean all spills and breakage.
- Clean equipments and areas. Restock service items
- On time and at work when scheduled, and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Report all incidents of guest dissatisfaction or other unusual matters of significance to manager / supervisor so that corrective measures may be taken.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Any other tasks / duties as requested by management.