Busperson/Runner - Hilton Portland Downtown

Come join Hilton Portland Downtown as a Busperson/Runner. Centrally located downtown, less than one block from the Arlene Schnitzer Concert Hall and Pioneer Courthouse Square. Featuring 455 rooms, the hotel is near Pioneer Place Mall, Portland Art Museum, Newmark Theatre, and several parks are within three blocks, making us an excellent base for both leisure and business travel.

Our Team Members enjoy complimentary meal while on shift, and team member travel discounts! Join the team and see why we are ranked #1 hospitality brand to work for!

The ideal candidate:

Ability to speak, write and read in English.

6 months customer service experience.

6 moths food and beverage knowledge.

Flexible scheduling availability.

Key Details:

• Uses POS system to create checks for sales in the store. Performs cashier duties.
• Prepares and collects items for multiple orders according to prescribed standards and in anticipation of incoming orders including retrieving condiments, paper supplies etc. Serve guests with beverages and replenish as necessary. Assist server with food and beverage service to ensure guest satisfaction.
• Carries bags up to 30 lbs. and delivers orders to guests in a friendly and courteous manner to ensure guest satisfaction. Presents tallied check to guests.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Assembles food orders, visually inspecting to ensure completeness i.e. food, beverages, condiments and paper products.
• Cleans restocks storage areas, rotates and maintains appropriate inventory levels of necessary items. Returns condiments and other equipment to proper storage areas.
  
  
  

Shift Pattern: Varied AM PM weekdays, weeknights, weekends and holidays needed; shifts will be dependent on business levels and seniority scheduling.

Pay Rate: $16.30 (tips additional) and based on applicable and specialized experience and location

What will I be doing?

As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for

performing the following tasks to the highest standards:

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s).
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area.
• Respond to guest questions. Provide guest assistance, direction and information as requested.
• Handles financial transactions accurately. Takes food and beverage order and inputs into POS systems in accordance with established procedures.
  
  
  

Side work requirements for position to include but not limited to:

• Mise-en-place of all items, including paper, plastic, china, silverware and glasses for the Grab and Go and executive lounge areas paper and plastic items (i.e.: cups, cutleries).
• Mise-en-place place of delivery items (bags, napkins, cart).
• Mise-en-place of condiments.
• Mise-en-place of amenity items (traditional style).
• Taking inventory with inventory sheet by area.
• Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.
• Retrieving food from the kitchen once ready.
• Check orders for accuracy before delivery.
• Delivering orders to rooms or to guests that pick up.
• Delivering amenities (when needed).
• Picking up amenity supplies after use from guestrooms (as needed).
• Covering for other stations during co-worker’s break (as needed).
• Maintain the fridges stocked with beverages and all needed supplies.
• Report guest concerns and contact manager for follow-up.
• Maintain cleanliness and organization standards for each station and all guest service areas including seating areas where guests may consume F&B.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Portland Downtown

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Bars and Restaurants