Front Desk/Reservations Supervisor

FRONT DESK/RESERVATIONS SUPERVISOR

Hilton Pearl River

500 Veterans Memorial Drive

Pearl River, NY 10965

www.hiltonpearlriver.com

Hiring Rate: $19.35 - $21.00/hr.

Hilton Pearl River, a full-service luxury hotel located 25 minutes from New York City in Rockland County (NY) and bordering Bergen County (NJ), is seeking an energetic and personable full-time Front Desk/Reservations Supervisor. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Hilton Pearl River remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued, and respected. As our Guest Services Supervisor, you would be responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The Supervisor will assist in the supervision and administration of Front Desk, Bellstaff, and Reservations operations in the hotel, continuing the effort to deliver outstanding guest service. Candidates must be able to work any shift, and days including weekends and holidays.

Specific Job Knowledge, Skills, and Abilities:

• Encourages a team spirit amongst team members with leadership and guidance
• Communicates effectively both verbally and in writing to provide clear direction to the team
• Assigns and instructs guest service, reservations, and bell staff in the details of work. Observes performance and encourages improvement
• Uses creative skills to solve problems. Ensures compliance with Hilton Service Standards to ensure consistent high-quality guest relations
• Supervise team through times of stress, and emergencies, resolve guest concerns and assists managers to implement resolutions by using discretion and solid judgment. Follows the Make it Right program
• Greets guests immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understand requests, issues, and situations from both guests and team members
• Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly and efficient manner and resolves guest concerns
• Train all team members
• Ensure all team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assist the management team in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview, and train team members
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job-related duties as assigned by management

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Hilton Pearl River reserves the right to modify or change the essential functions of the job based on business necessity and at its sole discretion.

Education:

• High School diploma or equivalent
• Previous work in a hotel supervisory capacity required
• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in the hotel

Experience:

• Ability to read, write, speak and understand the English language to communicate effectively with guests and team members
• Ability to effectively deal with internal and external customers, some of whom will require levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to analyze information and make effective judgments
• Ability to access and accurately input information using a moderately complex OnQ computer system.
• Working usage of Microsoft applications
• Ability to stand and move throughout the front desk and continuously perform essential job functions
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
• Must be able to work a flexible schedule that includes weekends, nights, and holidays…this is a MUST.

Compensation and Benefits:

• Compensation package
• Hilton Team-Member Travel Program benefits
• Benefits after 30 days include sick & holiday pay, company-paid life insurance, option to enroll in medical plan, dental, and vision plans
• Benefits after one year include vacation time and 401K participation

Please email your resume. Only those candidates with the requisite skills will be contacted. We are an E-Verify employer. Only those legally eligible to work in the United States need apply.

About the Hilton Pearl River

Hilton Pearl River is a third-generation family-owned and operated Hilton franchise built in 1988. The hotel is located on 17 wooded acres in the scenic Hudson River Valley, just 25 minutes from New York City, and has built and maintained a reputation for consistently exceptional service. The hotel consistently is awarded TripAdvisor Certificate of Excellence award and has been ranked #1 in "Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for nine of ten consecutive years. The property features 150 newly renovated guest rooms, restaurant, bar, and recreation facilities, as well as over 20,000 square feet of unique and flexible meeting and event space, and an experienced team of professionals committed to excellence.

We are an Equal Opportunity Employer - M/F/H/D/V/T

EEO Statement:

Company is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based upon race, color, religion, gender, national origin, ancestry, age over 40, sexual orientation, transgender status, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law.

Notice to Recruiters and Agencies:

Company prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to the Company or any employee of the Company. In the case of candidate(s) submitted or presented to the Company by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Company explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Type: Full-time

Pay: $19.35 - $21.00 per hour

Work Location: In person

Salary : $19 - $21