What are the responsibilities and job description for the Catering Sales Manager/Social Media Manager position at Hilton Orlando/Altamonte Springs?
What will I be doing?
Job Description
The Catering Sales Manager/ Social Media Manager is responsible for driving catering revenue through proactive sales efforts, client relationship management, and creative event planning — while also overseeing the hotel’s social media presence to enhance brand awareness, engagement, and reputation. This dual role combines strong hospitality sales skills with modern digital marketing expertise to maximize exposure and profitability.
Essential Duties and Responsibilities
Catering Sales
- Solicit, negotiate, and confirm group and local catering business for weddings, corporate meetings, social events, and community functions.
- Develop and maintain relationships with corporate, association, and social clients to drive repeat and referral business.
- Prepare detailed proposals, contracts, and banquet event orders (BEOs) in coordination with the culinary and banquet teams.
- Conduct site visits, tastings, and pre-conference meetings to ensure client satisfaction and event success.
- Work collaboratively with the operations team to execute seamless events and exceed guest expectations.
- Achieve or exceed individual and departmental catering revenue goals.
- Maintain accurate records of sales activity using the hotel’s CRM or sales system.
Social Media & Marketing
- Develop and execute a comprehensive social media strategy across platforms including Facebook, Instagram, LinkedIn, and TikTok.
- Create engaging, on-brand content highlighting hotel amenities, meeting spaces, catering offerings, events, and local partnerships.
- Monitor social media channels for guest engagement, comments, and inquiries, responding promptly and professionally.
- Track social media analytics and engagement metrics to assess campaign effectiveness and adjust strategies as needed.
- Collaborate with the Director of Sales & Marketing to support digital campaigns, promotions, and photography/video shoots.
- Partner with local organizations, influencers, and tourism partners to enhance community visibility.
Qualifications
- Bachelor’s degree in Hospitality, Marketing, Communications, or related field preferred.
- Minimum 2–3 years of experience in hotel catering sales or event management; social media or marketing experience a strong plus.
- Excellent communication, presentation, and negotiation skills.
- Strong creative eye for content creation, photography, and storytelling.
- Proficient in Microsoft Office and social media platforms; experience with Canva, Adobe Creative Suite, or similar tools is a plus.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Flexible schedule to include occasional evenings, weekends, and event coverage as needed.
Benefits
- Competitive base salary plus incentive plan
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Hotel discounts and professional development opportunities
What are we looking for?
Since being founded in 1985, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!, You will instantly have access to our unique benefits such as the Team Member Family Travel Program which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to reviewing with you the specific benefits you will receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to full-time team members in the United States. All benefits listed may not be offered in all locations. This is not a summary plan description or official plan document.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Employee discount
Education:
- Bachelor's (Preferred)
Experience:
- Sales Experience: 1 year (Required)
Work Location: In person
Salary : $50,000