What are the responsibilities and job description for the Server - Part Time position at Hilton Madison Monona Terrace?
Description
Restaurant Server
Location: Hilton Madison Monona Terrace - Madison, WI
Serve up great experiences in the heart of Madison.
At Hilton Madison Monona Terrace, our restaurant is more than a place to eat-it is a space where locals and travelers connect, relax, and enjoy exceptional service. As a Part-Time Server, you will create a welcoming, attentive dining experience that keeps guests coming back and helps our team shine.
Whether you are experienced in food service or looking to grow in hospitality, you will find opportunity, support, and belonging here.
What You'll Do
- Greet guests with warmth and professionalism
- Take orders accurately and enter them into the POS system
- Serve food and beverages according to Hilton and Marcus standards
- Anticipate guest needs and respond promptly to requests
- Maintain clean, organized tables and dining areas
- Communicate with team members and kitchen staff to ensure smooth service
- Resolve guest concerns when possible-or escalate to supervisors as needed
- Support restaurant cleanliness and assist with restocking as needed
What You Bring
- Previous experience in a restaurant or customer service setting is a plus-but not required
- Friendly, reliable, and team-oriented with strong communication skills
- Ability to multitask and stay calm in a fast-paced environment
- Comfortable using a Point of Sale (POS) system (training available)
- Able to lift up to 50 lbs and remain on your feet for extended periods
- Availability to work weekends, early mornings, or evening shifts
- English proficiency (spoken and written) to support guests and follow instructions
What We Offer
We know people thrive when they feel supported-personally and professionally. That is why we offer a range of benefits to support your well-being, growth, and sense of belonging:
- Retention bonuses and other incentives
- Free, healthy meal every shift
- Hotel and restaurant discounts at Hilton and Marcus properties
- Free parking or monthly bus pass
- Movie perks: 2-for-1 coupons at Marcus Theatres
- Opportunities to grow your career and transfer across properties
- Paid time off, holiday pay, and annual raises
- Comprehensive benefits including medical, dental, vision, life insurance, and retirement options
- Employee recognition programs
- Unlimited referral bonuses
About Marcus Hotels & Resorts
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Hilton Madison Monna Terrace and Marcus Hotels and Resorts are an Equal Opportunity Employer. This property also participates in E-Verify.
