What are the responsibilities and job description for the Front Desk Agent position at Hilton Hotel Bloomington?
Description
Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Front Desk Agent at the Hilton Bloomington, you'll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures.
The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable!
What will you be doing?
- Deliver exceptional guest experiences from check-in to checkout.
- Masterfully handle reservations, inquiries, and complaints using hotel systems.
- Maintain composure and professionalism under pressure, resolving guest issues effectively.
- Build strong guest relationships through personalized service and local knowledge.
- Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
- Accurately manage financial transactions and maintain cash handling responsibilities.
- Effectively multitask and prioritize tasks in a fast-paced environment.
- Contribute to overall hotel operations by performing various administrative duties.
What do you bring to the role?
- High school diploma or equivalent required.
- Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
- Able to work independently, has good judgment, problem solving, and decision-making skills.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Excellent customer service and communication skills are required.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergencies.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
What's in it for you?
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
Pay Estimate: $17.00/hour
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Minneapolis/Bloomington is an equal opportunity employer.
Salary : $17