Supervisor Signature Vacations

Supervisor Signature Vacations Job ID: 18050 Area of Talent:Call Center Category:Call Center Reservations Telemarketing Location:Las Vegas, NV Date Posted:04/20/2026 Property:DRI Center Crossing Upcoming EventsOur MissionCareer ProgressionJoin the ConversationRelated JobsAwards About Us What will I be doing? What is HGV looking for? Day-One Benefits Perks The Supervisor manages daily production and leads team to meet and exceed quotas and monthly objectives for the department in budgets, tour flow and volume per guest expectations. Schedule Details: The hours for this position will be Monday-Saturday, varying between the hours of 6am-6pm. Why do Team Members like working for us: Day 1 Benefit Eligibility Driven base pay Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Daily Pay Option *Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As a Signature Vacations Supervisor, you would be responsible for executing your position’s responsibilities and driving company success through performing the following tasks to the highest standards: Manages the process of activations, confirmations, and verifications in compliance with Company and departmental policies. Meets established minimum target goals, per week, for activators, confirmations, and servicing of inbound calls and outbound calls. Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the Company as a whole. Leads the department training objective, inclusive of preparing training materials, coordinating the training curriculum, and delivery and execution of the training. Prepares and leads training sessions and pre-shift meetings when assigned. Responsible for training new team members in department regarding service expectations and operational functions. Prepares and administers disciplinary actions. Assists in the production of departmental work schedules.§ Ensures compliance and maintenance of timekeeping and system for team members. Reports to management on priorities and activities of the Customer Service department. Maintains a level of accuracy set by management on all data entry tasks of teams