Supervisor Business Operations

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

As a Supervisor,  Business Operations - Resort Operations you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• To ensure financial data is accurately reported to the Resort Management, Area Managing Directors, Director of Business Operations and corporate offices for financial statement purposes.  
• Oversee all financial, night audit and cash handling procedures across properties and ensure that they are all in compliance with corporate policies and procedures 

• Responsible for processing, maintaining accurate and comprehensive information for accounts payable, reserves and accounts receivable for the  5 resorts in South Carolina. Reviews and analyzes the monthly financial statements and provides monthly variance reports. Researches, analyzes and resolves accounting issues for guests, owners and internal customers in a timely manner.

 

• Reviews and evaluates all aspects of the resort's cash and credit policies and provides recommendations to the Business Manager for changes as needed. Advises and seeks consultation from the Business Manager regarding problems or areas of concern. Develops, implements and monitors internal control procedures for all departments. Assists Business Manager in creating and maintaining spreadsheet reports on revenue projections, cost, and productivity analysis for the property.

 

• Manages and directs the work of Business Specialists. Performs personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports and mentor for team members interested in Business Operations. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.

 

• Review and evaluates all aspect of corporate compliance, including policies and procedures governing daily operations at the Resort and the effectiveness of the underlying processes and controls across the functional areas of hotel operations. 

 

• Ensures that all licenses, permits and insurance policies are current and in compliance with local, state, and Federal laws. Monitors all contracts and agreements and advises hotel management of terms, conditions and benefits. Ensure compliance with financial record retention policies. Cooperate and closely work with with internal/external audits and implements agreed upon recommendations.

• Analyze Retail operations on a monthly basis for all South Carolina properties and work on special projects at manager’s request. 

• Assist as needed with payroll, general cashier and accounting representative functions.

• Assist as needed with budget preparation and presentation

Required Qualifications: 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Associate's Degree
• At least 2 years of related experience in Hotel or timeshare Finance Operations
• Minimum of 1- 2 years of managerial or experience
• Intermediate to Advanced Excel skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3 years of related experience
• Previous Resort finance Operations experience 
• Proficiency with Accounting software (Oracle), Hyperion, Clarity, InfoGenesis 
• Multi property experience 

 

 

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

 

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.