What are the responsibilities and job description for the Specialist Team Member Services position at Hilton Grand Vacations?
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
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What Will I be Doing?
The Specialist Team Member Services enhances Team Member Experience by assisting Team Members and leadership with day-to-day support on various inquires, issues and questions while providing accurate and timely responses. This role will collaborate and support cross-functional teams to improve processes and outcomes with a focus on resolving issues in the most efficient and operationally sound manner.
- Facilitates intake of Team Member inquires, issues and questions as a first point of contact, with the aim of one-touch problem resolution
- Sees issues through to successful resolution; involve and escalate to appropriate parties as needed
- Provides accurate, timely, personalized, exceptional HR service to our Team Members that supports our industry-leading Inspired Hospitality model
Educates Team Members in navigating the organization, HR systems, and self-service options, enabling them to become self-sufficient and allowing them to focus on improved service delivery
Supports Team Members and HR partners in complex HR cases (related to employee relations, system access/accuracy, payroll discrepancies, LOA, etc.) that require escalated knowledge, in effort towards a one-touch resolution
Support Center of Excellence (CoE) initiatives by participating in CoE training sessions to stay updated on the latest policies, procedures, and practices. Apply knowledge learned to enhance the quality of TM support provided
Ensures consistency in the application and enforcement of policies and procedures
Participates in the due diligence process for complex TMR issues as requested
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, & Now
Completes all required Company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties as assigned
To fulfill this role successfully, you must possess the following minimum qualifications and experience:Â
- HS Diploma or equivalentÂ
- 1-3 years of related experience
- Possess proficiency in the various HR systems used to manage and/or enhance the Team Member experience
- Possess working to proficient level knowledge of employment-related, state and federal regulations (EEO, INS, ADA, FMLA, ADEA, etc.)Â
- Ability to quickly adapt to change and look for continuous improvements
- Strong desire to deliver exceptional services through positive engagement and patience
- Strong skills related to attention to detail, customer service and working in a team environment
- Agility to learn and implement new processes and software skills quickly
- Effective communication with strong verbal and written communication skills
- High level of integrity
- Productive work habits to deliver results
- SHRM or HRCI certification Â
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