What are the responsibilities and job description for the Quality Assurance Specialist position at Hilton Grand Vacations?
As a Quality Assurance Specialist we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!
What will I be doing?
Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.
- Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Strong ability to efficiently resolve complex customer service issues.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Timeshare Sales Experience
- Timeshare Quality Assurance Experience
- CRM Software Experience
Microsoft Product Experience
Why do Team Members Like Working for us!
- Excellent earnings package and uncapped commissions.
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- And so much more!
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Strong ability to efficiently resolve complex customer service issues.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Timeshare Sales Experience
- Timeshare Quality Assurance Experience
- CRM Software Experience
Microsoft Product Experience