Manager Front Office Night

Are you ready to embark on an exciting career at Paradise Point Resort in Hollister, Missouri, where the breathtaking beauty of the Ozarks meets exceptional guest experiences? Nestled along the serene Table Rock Lake, our resort offers a stunning backdrop for both guests and employees alike. We pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to grow. With a diverse range of opportunities in hospitality, recreation, and management, you'll find the perfect role to showcase your talents and skills. Join us and be part of a passionate team dedicated to delivering unforgettable experiences, while enjoying the unmatched benefits of working in such an inspiring and picturesque setting. Paradise Point Resort isn't just a place to work—it's a place to thrive.

What will I be doing?

As a Night Manager you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

• Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.
• Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests.
• Directly oversees the work of all night shift team members. This position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement at all times.
• Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety).
• Assists the owners/guests with any complaint or disputes, providing immediate guest recovery solutions whenever possible.
• Identify and consult with department management on suggestions for process improvements or guest service enhancements.
• Contacts as appropriate (e.g. via email) all guests who provided feedback via comment/tracking system to acquire necessary information for follow-up; coordinates resolution efforts with respective department managers with respect to guest feedback.
• Builds strong rapport with 3rd shift team members; motivate, recognize and reward those exemplifying exemplary levels of service.
• Relieves front desk and night audit staff when necessary; is able to fill-in for night audit function as needed.
• Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGVC quality standards and policies are being met.
• Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are followed at all times.
• Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
• Carries out any reasonable request by management that they are capable of performing.
• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.
• Cleanliness and quality of the common spaces of the resort
• Hands on leadership (Covering shifts for the team as needed)
• Generating purchase orders and tracking inventory
• Be in charge of Common Area Housekeeping team members that will report to you

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 3-5 years of related experience
• 2 years of supervisory experience
• Experience with ordering and inventory is a plus

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

As a Night Manager you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

• Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.
• Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests.
• Directly oversees the work of all night shift team members. This position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement at all times.
• Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety).
• Assists the owners/guests with any complaint or disputes, providing immediate guest recovery solutions whenever possible.
• Identify and consult with department management on suggestions for process improvements or guest service enhancements.
• Contacts as appropriate (e.g. via email) all guests who provided feedback via comment/tracking system to acquire necessary information for follow-up; coordinates resolution efforts with respective department managers with respect to guest feedback.
• Builds strong rapport with 3rd shift team members; motivate, recognize and reward those exemplifying exemplary levels of service.
• Relieves front desk and night audit staff when necessary; is able to fill-in for night audit function as needed.
• Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGVC quality standards and policies are being met.
• Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are followed at all times.
• Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
• Carries out any reasonable request by management that they are capable of performing.
• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.
• Cleanliness and quality of the common spaces of the resort
• Hands on leadership (Covering shifts for the team as needed)
• Generating purchase orders and tracking inventory
• Be in charge of Common Area Housekeeping team members that will report to you

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 3-5 years of related experience
• 2 years of supervisory experience
• Experience with ordering and inventory is a plus