What are the responsibilities and job description for the Housekeeper Per Unit position at Hilton Grand Vacations?
Provides excellence in service for guests and owners while on property, responding to guest inquiries and needs.
What will I be doing?
Responsibilities
As a Housekeeper you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
Qualifications
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
Responsibilities
As a Housekeeper you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
- Greet guests immediately with friendly/sincere acknowledgement
- Provide customer service to guests, including information about resort services, activities and local attractions
- Cleans rooms, including but not limited to stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, cleaning bathrooms and counters and moving furniture. All work must be completed within an allotted time frame in order to meet production standards.
- Reports deficiencies in order to maintain room in compliance with resort standards
- Replenish linen and guest amenities
- Assist co-workers as requested
- Other duties as assigned by supervisor and/or management
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
- Able to lift up to 50lbs; push/pull cart over 200lbs.
- Display professional image at all times through appearance and conduct.
- Follow key control protocol
- Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
Qualifications
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- Ability to communicate effectively with guest in English
- Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
- Ability to tolerate environmental factors such as humidity, cold/heat, dust, and noise
- Hospitality industry experience
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement
