What are the responsibilities and job description for the Frontline Sales Manager TO position at Hilton Grand Vacations?
- Close Sales & Oversee Documentation: Assist sales representatives in closing deals and ensure accurate preparation of necessary documentation.
- Optimize Performance: Manage the sales line to meet or exceed operating budget targets and uphold Bluegreen’s minimum performance standards.
- Lead Team Development: Recruit, hire, and mentor sales representatives, providing coaching and training to help them succeed.
- Conduct Presentations: Step in to conduct sales presentations as needed to maintain smooth prospect flow.
- Training & Development: Hold at least one weekly training session to enhance team skills, using curriculum approved by the Director of Sales.
- Monitor Metrics: Ensure team performance meets or exceeds standards for VPG, sampler sales, referrals, Medallia scores, and other key metrics.
- Maintain Accountability: Have necessary tough conversations and issue disciplinary actions when required to maintain team standards.
- Evaluate and guide team members to maintain high performance and serve as exemplary representatives of Bluegreen Vacations.
- Attend and conduct site meetings and training sessions as directed.
- Conduct refresher training for team members who fall below minimum performance standards.
- Present pricing, financing, and incentives to prospective guests and make final decisions to close sales.