What are the responsibilities and job description for the Front Office Assistant Manager position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
The overall objective and purpose of the Assistant Front Office Manager are to support the Guest Services Manager by leading the team in executing guest service-related responsibilities in order to build an outstanding experience for our guests.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Main Responsibilities:
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
- Check-in arriving guests and check-out departing guests.
- Assist with adjustment in departmental policies and procedures.
- Communicate with all required internal departments.
- Ensure all pending arrival information is accurate.
- Perform property and room inspections.
- May be required to do other duties and special projects as assigned by your leader.
What are we looking for?
- A minimum of one (1) year of experience in the customer service field is required.
- A minimum of six (6) months of supervisory experience in the customer service field required.
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Proven track record to respond effectively to sensitive inquiries or complaints
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Main Responsibilities:
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness. Alert management team of potential serious issues.
- Check-in arriving guests and check-out departing guests.
- Assist with adjustment in departmental policies and procedures.
- Communicate with all required internal departments.
- Ensure all pending arrival information is accurate.
- Perform property and room inspections.
- May be required to do other duties and special projects as assigned by your leader.
What are we looking for?
- A minimum of one (1) year of experience in the customer service field is required.
- A minimum of six (6) months of supervisory experience in the customer service field required.
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Proven track record to respond effectively to sensitive inquiries or complaints
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together