Front Desk Supervisor

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Downtown Nashville in Nashville, TN. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As a Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience- right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Here’s Why You Will Love It Here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!
  
  

Responsibilities Include:

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guests' opportunities with corrective action steps and contacting member/guest communicating special request.
• Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Setting the house 14 days in advance, ensuring the matrix is correct with availability.
• Responsible reconciling night audit and all supporting documentation is accurate.
• Make weekly schedule of team members and coordinating team member time off
• Assist with coverage of Team Member's while on PTO and/or call-outs
• Other duties as assigned by management.
  
  

Key Skills And Experience:

• High School Diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.
• Must have computer skills and the ability to work with multiple applications.
• Ability to multi-task.
• Effective verbal and written communication skills with the ability to communicate well with guests in English.
• Able to work varied shifts, including weekends and holidays.
• Able to stand/walk for prolonged periods of time.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3 Years of Hospitality or related experience
• 2 years of prior management/supervisory experience
• Clarity Certified
  
  

Extraordinary People,

Exceptional Benefits On Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities Include:

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guests' opportunities with corrective action steps and contacting member/guest communicating special request.
• Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Setting the house 14 days in advance, ensuring the matrix is correct with availability.
• Responsible reconciling night audit and all supporting documentation is accurate.
• Make weekly schedule of team members and coordinating team member time off
• Assist with coverage of Team Member's while on PTO and/or call-outs
• Other duties as assigned by management.
  
  

Key Skills And Experience:

• High School Diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.
• Must have computer skills and the ability to work with multiple applications.
• Ability to multi-task.
• Effective verbal and written communication skills with the ability to communicate well with guests in English.
• Able to work varied shifts, including weekends and holidays.
• Able to stand/walk for prolonged periods of time.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3 Years of Hospitality or related experience
• 2 years of prior management/supervisory experience
• Clarity Certified