Coordinator Facilities

If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with outstanding training and benefits!

We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Our encouragement drives us in making a positive impact and memorable experiences for our owners, team members and guests. Our Team Members are the HEART of what we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations.

As Facilities Coordinator, you will play a key role in supporting the Engineering and the leadership team, ensuring smooth day-to-day operations of the resort’s administrative functions. You will embody our Spirit of Service culture and give to the success of the property by performing the following responsibilities to the highest standards.

Key Responsibilities

• Provide comprehensive administrative support to the General Manager and department heads, including scheduling, communications, and project coordination.
• Serve as the primary liaison for internal office operations, ensuring a safe, organized, and welcoming environment.
• Directly support our front-of-house staff with internal and guest-related needs.
• Manage incoming and outgoing mail, courier services, and vendor communications.
• Process and code invoices for accounts payable; maintain accurate records of purchases and expenses.
• Coordinate creation and deactivation of employee security badges; troubleshoot issues with building access and security systems.
• Order and manage inventory of office supplies, business cards, and stationery for all departments.
• Ensure all office equipment is functioning properly; arrange service calls and maintenance as needed.
• Provide front office coverage during breaks, greeting guests and answering calls with professionalism and warmth.
• Act as the point of contact for facility-related issues, coordinating with the Facilities Manager for repairs and maintenance.
• Build and submit purchase orders for the facilities Operations department.
• Support guest service coordination, assisting with special requests, group bookings, and resort events.
• Collaborate with housekeeping, front desk, food & beverage, and recreation teams to ensure seamless service delivery.
• Monitor guest feedback and assist in implementing service improvements.
• Maintain detailed records of guest preferences, service recovery efforts, and administrative documentation.
• Assist in planning and executing resort events, group bookings, and special occasions.
• Coordinate with housekeeping, front desk, food & beverage, and recreation teams to ensure seamless service delivery.
  
  

Qualifications

• High school diploma or GED required.
• Minimum 3 years of experience in administrative, facilities, or hospitality support roles.
• Strong organizational, written, and verbal communication skills.
• Ability to manage multiple tasks independently and efficiently.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Energetic, proactive, and committed to delivering excellent internal and external customer service.
• Ability to work collaboratively across departments and with all levels of staff.
• Capable of lifting to 25 pounds.
• Proficient in Microsoft Office program, specifically Word and Excel.
• Strong vitality, good follow-through and excellent internal customer focus
• Ability to work in a team environment and interact with all levels of team members within the organization.
  
  

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Key Responsibilities

• Provide comprehensive administrative support to the General Manager and department heads, including scheduling, communications, and project coordination.
• Serve as the primary liaison for internal office operations, ensuring a safe, organized, and welcoming environment.
• Directly support our front-of-house staff with internal and guest-related needs.
• Manage incoming and outgoing mail, courier services, and vendor communications.
• Process and code invoices for accounts payable; maintain accurate records of purchases and expenses.
• Coordinate creation and deactivation of employee security badges; troubleshoot issues with building access and security systems.
• Order and manage inventory of office supplies, business cards, and stationery for all departments.
• Ensure all office equipment is functioning properly; arrange service calls and maintenance as needed.
• Provide front office coverage during breaks, greeting guests and answering calls with professionalism and warmth.
• Act as the point of contact for facility-related issues, coordinating with the Facilities Manager for repairs and maintenance.
• Build and submit purchase orders for the facilities Operations department.
• Support guest service coordination, assisting with special requests, group bookings, and resort events.
• Collaborate with housekeeping, front desk, food & beverage, and recreation teams to ensure seamless service delivery.
• Monitor guest feedback and assist in implementing service improvements.
• Maintain detailed records of guest preferences, service recovery efforts, and administrative documentation.
• Assist in planning and executing resort events, group bookings, and special occasions.
• Coordinate with housekeeping, front desk, food & beverage, and recreation teams to ensure seamless service delivery.