Complex General Manager

Join the team at Hilton Grand Vacations as a Complex General Manager, where you will lead three distinctive resorts -Cliffs at Long Creek (108 units), Paradise Point (150 units), and Branson Cedars (36 units). This dynamic leadership role offers the opportunity to drive operational excellence, elevate the owner and guest experience, and inspire high-performing teams across a multi-property environment. As a key leader within the team, you will have a direct impact on business performance while upholding the brand’s commitment to hospitality, quality, and service excellence.

The HGV Joint Venture is a premier, multi resort vacation ownership portfolio located along the shores of Table Rock Lake in the Ozarks. Together, these resorts deliver exceptional owner and guest experiences through a shared commitment to operational excellence, service quality, team development, and memorable vacations across diverse accommodations and amenities.

What we offer:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.
• Relocation Assistance available. 

Responsibilities include:

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.  
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.

• Assures compliance with labor laws and respects areas of responsibility.

   

• Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
• Other duties as assigned.

Key Skills and qualifications:

• Must demonstrate the ability to create and maintain a culture of diversity, equity, and inclusion.
• Must possess excellent written and verbal communication skills.
• 5 years of management experience in a comparable property. 
• Proven team builder with experience driving results through collaboration, innovation, and trusted leadership.
• BA/BS/Bachelor's Degree

Preferred: 

• Knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• 3-5 years of prior General Manager experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities include:

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.  
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.

• Assures compliance with labor laws and respects areas of responsibility.

   

• Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
• Other duties as assigned.

Key Skills and qualifications:

• Must demonstrate the ability to create and maintain a culture of diversity, equity, and inclusion.
• Must possess excellent written and verbal communication skills.
• 5 years of management experience in a comparable property. 
• Proven team builder with experience driving results through collaboration, innovation, and trusted leadership.
• BA/BS/Bachelor's Degree

Preferred: 

• Knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• 3-5 years of prior General Manager experience.