What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations, Inc.?
As aFront Desk Agent,you would be responsible for:
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Input information into the computerized reservation system to update and maintain records.
Access the reservation system to resolve unit availability and assist guests with reservations, modifications, and special requests as needed. - Prepare and send pre-arrival welcome letters and guest communications.
- Correspond with guests regarding upcoming stays, arrival details, resort information, and special requests.
- Generate invoices and collect monies due through the rental program and merchandise sales.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel for resolution.
- Prepare and consistently restock the front desk with supplies, including assembling arrival packets.
- Provide information on local attractions, dining, activities, and resort amenities.
- Type and prepare correspondence, reports, and other administrative documents for management as needed.
- Assist owners and guests by answering questions, resolving concerns, and providing exceptional customer service throughout their stay.
- Maintain accurate guest, owner, and reservation records while ensuring confidentiality and data integrity.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Qualifications:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
- A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6 months' Customer Service Experience.
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Front Desk/Guest Services Agent
- Cash/credit card transactions
- Resort Hospitality or related industry
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
- A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6 months' Customer Service Experience.
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Front Desk/Guest Services Agent
- Cash/credit card transactions
- Resort Hospitality or related industry
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Input information into the computerized reservation system to update and maintain records.
Access the reservation system to resolve unit availability and assist guests with reservations, modifications, and special requests as needed. - Prepare and send pre-arrival welcome letters and guest communications.
- Correspond with guests regarding upcoming stays, arrival details, resort information, and special requests.
- Generate invoices and collect monies due through the rental program and merchandise sales.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel for resolution.
- Prepare and consistently restock the front desk with supplies, including assembling arrival packets.
- Provide information on local attractions, dining, activities, and resort amenities.
- Type and prepare correspondence, reports, and other administrative documents for management as needed.
- Assist owners and guests by answering questions, resolving concerns, and providing exceptional customer service throughout their stay.
- Maintain accurate guest, owner, and reservation records while ensuring confidentiality and data integrity.