What are the responsibilities and job description for the Manager, Facilities & Workplace Operations position at Hilton Grand Vacations Hospitality?
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
The Corporate Facilities Manager is responsible for the overall management, maintenance, and strategic oversight of three corporate office locations in the Las Vegas area. This role ensures that all facilities are safe, efficient, and aligned with organizational standards, while delivering an exceptional workplace experience for team members and visitors. Responsibilities include oversight of mailroom operations, vendor management, budget planning and oversight of capital projects. The role requires the ability to effectively balance day-to-day operational needs with long-term strategic planning across all sites.
- Oversee daily operations of three corporate locations, ensuring facilities are well-maintained, fully functional, and compliant with all safety standards; serve as the company’s primary on-site representative across all offices.
- Lead, develop, and ensure the Facilities team possesses the skills and capabilities needed to perform effectively.
- Assess staffing needs and make adjustments to align with evolving operational requirements across all locations.
- Manage all aspects of general building operations, including janitorial services, pantry stocking, appliance maintenance, mailroom operations, office moves, project coordination, security collaboration, emergency response, and the delivery of a first-class office environment.
- Serve as the primary liaison with building management, landlords, and asset managers, representing the company’s interests.
- Respond to and manage after-hours security and emergency situations, ensuring effective coordination with internal teams and external agencies.
- Oversee day-to-day facilities maintenance operations across all sites.
- Manage vendor relationships, ensuring performance aligns with service-level agreements (SLAs) and company standards.
- Review, approve, and reconcile vendor invoices while maintaining accurate documentation and records.
- Develop, manage, and monitor operating and capital budgets for all facilities; actively participate in the annual budgeting process.
- Oversee building infrastructure and systems, including plumbing, mechanical, electrical, fire/life safety, elevators, janitorial services, café operations, and other critical components of a corporate office environment.
- Partner with procurement to source vendors, solicit competitive bids (minimum of three), and negotiate contracts.
- Supervise contractors and vendors during on-site work to minimize business disruption.
- Lead space planning initiatives, including office reconfigurations and workstation optimization.
- Provide input and support for corporate events as needed.
- Manage and oversee special projects, including office relocations and buildouts.
- Contribute to health and safety programs and initiatives across all locations.
- Drive continuous improvement by implementing best practices that enhance efficiency, reduce operating costs, and improve productivity.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses, as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Ensure that all relevant administration tasks are completed in a timely and accurate manner.
- Maintain up to date records and files.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Basic mechanical knowledge of electric, plumbing and heating/air conditioning systems. 3-5 years of experience
- Management of a team to run a first-class office operation. 3-5 years of experience
- Good verbal and written skills.
- Financial management experience related to budgeting and cost management. 3-5 years of experience
Ability to work on issues outside specific area of responsibility
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Any certification in facilities management whether from a respected National or Global Association or Organization
- Certifications of any sort related to mechanical, electrical or plumbing trades
- High school degree or some college needed. College degree optional.
- Property or Facility Management experience for either a real estate owner, management company or corporation is a plus
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.