What are the responsibilities and job description for the Front Desk Supervisor position at Hilton Grand Vacations Hospitality?
Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Los Abrigados Resort and Spa in Sedona, AZ. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.
As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Responsibilities Include:
- Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
- Responsible for training and direction of new department Team Members.
- Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
- Follow-up on credit opportunities during each shift.
- Other duties as assigned by management.
Key Skills and experience:
- High school diploma/GED
- Ability to work evenings, weekends, and holidays as operation needs dictate
- Ability to read, analyze and interpret complex documents.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence, and mentor others.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 3 Years of Hospitality or related experience
- 2 years of prior management/supervisory experience
- Associate's Degree/College
- Clarity Certified