What are the responsibilities and job description for the Coordinator Quality Assurance position at Hilton Grand Vacations Hospitality?
As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
What will you be doing?
- Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
- Act as a communication liaison between the Sale Support team and leadership during deal submissions
- Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
- Oversee appointment scheduling workflows and QAS assignments for sale submissions
- Coordinate and oversee site date reporting, encompassing all pending contracts and financial data
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Oversee call handling and respond to incoming calls directed to the Quality Assurance team
- Stock items for the day which can include lifting boxes up to 20 pounds.
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Assist with the resolution of audit issues
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
To fulfill this role successfully, you will have to possess the following minimum qualifications and experience:
- Minimum 1 year of customer service experience.
- High School Diploma or GED.
- Valid Notary License or the ability to acquire a license.
- Demonstrated expertise in Microsoft Excel
- Ability to work a flexible schedule to include evenings, weekends, and holidays.
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Timeshare/Vacation Ownership experience.
- 1 year or more of administrative/clerical work experience.
HGV now offers Day One Team Member Benefits!
We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.