What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Garden Inn Tulsa International Airport?
Job DescriptionWe are looking for a friendly, reliable, and customer-focused Hotel Front Desk Agent to join our team in Tulsa. You will be the first point of contact for our guests, providing a warm and professional welcome from check-in to check-out.Responsibilities
- Guest Services: Greet guests warmly, process check-ins and check-outs, issue room keys, and manage reservations efficiently.
- Communication: Answer phone calls, respond to guest inquiries regarding hotel amenities, local dining, and attractions, and resolve any guest concerns promptly.
- Administrative Duties: Maintain accurate records of room availability and guest accounts, handle cash/credit transactions, and assist with daily reports.
- Station Upkeep: Keep the front desk and lobby area clean, organized, and welcoming at all times.
Requirements & Skills
- Previous customer service or front desk experience (hospitality preferred).
- Basic computer proficiency; experience with hotel property management software is a strong plus.
- Excellent interpersonal and communication skills.
- Ability to work a flexible schedule, including weekends and holidays.
Benefits
- Employee discounts
- Flexible scheduling
- Opportunities for cross-training and advancement
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $11 - $13